FAQs

We're proud to be a company based in the beautiful Midwest! Shannon Evans ART & the artist's studio are located in the greatest big city in the world: Chicago, baby!

Within the United States: Please allow 2-5 business days to process your order. Orders are generally shipped within 3-5 business days, depending on your chosen shipping options at checkout. Custom-made items might take another day or two. We'll send an email to let you know your order is on the way! Please see our Shipping Info link in the footer below for full details. FREE SHIPPING ON ALL ORDERS of $75+!

Order tracking and expected delivery times are provided by your chosen delivery carrier at check-out (USPS, UPS, & FedEx in the U.S.). You can effortlessly track your order by clicking on your carrier's tracking link from the shipping confirmation email you'll be sent after your purchase. Please see our Shipping Info in the footer below for full details.

Please click on our Returns & Refunds link in the footer below for our full policy details. We don't want you to miss anything. But, we have your back! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (We also adhere to the 14-day cooling off period for orders placed by our friends in the European Union.) To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We'll notify you with an email once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. To start a return, you can contact us at home@shannonevans.art. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please for really reals check out the Refunds & Returns policy link in the footer. There's more important info regarding conditions, exceptions, items damaged during shipping, non-returnable items, and exchanges.

Yes, to the very best of our ability! If you see a product here that you like, but wish it was a different size, color palette, or even from a different painting, we can most likely accommodate your request. Only a small design fee (between $5-$40) would be negotiated on top of the orignal item's pricing, depending on the extent of your request. The average design fee is $12.  For example, if you fall in love with the Just Think About It Handheld Purse, but your best color is blue and you wish it was instead a Lake Michigan Handheld Purse, which we don't offer, we can do that for you! We'd add $9 for the redesign. Please drop us an email to start a conversation.

We add fresh art to our product catalog every week! We want to ensure that we're offering only the highest quality art and gift items for you. So when we use a printing parter for inked, embroidered, or sewn products, Shannon wants to make sure to test each offering personally for quality and craftsmanship. When she's happy with the final samples, she'll make products available. In other words, there are a ton of new arrivals she's busting to release as soon as they're ready for you! Check back soon to see what's new! We endeavor to be your favorite & most-reliable go-to spot for gifts for all occasions year-round!

Shannon is working towards a future product line that offers her renowned hand-painted fine art objects. These will include curated designs for home décor, workspace organization, and style elements for your space! Yes, she'll have her famed Northwoods jewelry boxes, effervescent catch-all trays, and witchy herb grinders for all of your recreational needs. Hand-painted, original artwork takes time. Thanks for your interest! If there's a specific item that you'd like to see return, drop a note!

Thanks for asking! Click on the Buy a Gift Card! link in the footer section below. And, might we add, what a thoughtful and clever gift-giver you are! You win!

Sure! If you'd like to inquire about an artisttic idea you have, please feel free to reach out! Shannon has just opened her books again for mural commissions in Chicagoland, too! Check out her portfolio site in the footer below for more.

Soon! It sucks, but we do not ship outside of the U.S. at this time. It's a top company priority. Give us a little time to navigate setting up all of the taxes, import duties, and shipping arrangements. We expect to have international shipping available in most counties in plenty of time for the winter holiday season!

If you're using PayPal Express to checkout, you'll first be taken to PayPal's page to confirm your payment. Then you'll be able to choose from shipping options and review your order with us before completing your purchase.

Please click on our Privacy Policy link in the footer below for full details. It's right next to the Do Not Sell or Share My Personal Information link, too. Feel free to manage your settings and opt out of whatever you'd like. We really don't know why we can't just add a quick link here, too. But life is filled with marvelous mysteries.

Really? ...Sure, knock yourself out! Just click on the Terms of Service link in the footer section below for full details.

Shannon is thrilled to have this opportunity to sell her artwork to you, and she's the real deal. She is striving to make this your favorite and most-reliable go-to source for gifts for all occasions year-round. The artist warrants that the completed artwork shall be fit and suitable to use in the manner for which it is to be created. The artist treats each sale as a contractual agreement with the intention to provide the customer with artwork of the highest possible quality and craftsmanship. If you're not happy, reach out so we can make it right.

It's no question. New arrivals each week!